Sajeed Lakhani

US Citizen
Colleyville, TX
817-313-7000
[email protected]

IT Director / Manager / Sr. Systems Engineer / Solutions Architect

Multifaceted expert in diverse technologies and domains. Implementing standards, procedures and processes, improving outcomes. Results-oriented leader, motivator and communicator forming cohesive teams maximizing productivity, building strong client/vendor relationships.

Skills

· SAFe 4/Agile/Scrum
· Project Management
· Product Development
· Quality Assurance
· WordPress/MySQL
· Lync/Skype/Zoom
· Microsoft Office 365/SharePoint
· Windows 2003/2008/2012/2016
· Exchange 2003/2007/2010/2016
· Microsoft Windows XP/7/8/10
· Apple/Mac OS X/ChromeOS
· Azure/AWS/Google Cloud Apps
· LAN/Routing/Switches
· WAN/VPN/Firewall
· TCP/IP/DNS/DHCP
· VMware/HyperV
· VoIP/CyberSecurity
· Meraki/AirWatch/MDM

Achievements

Strategic Direction

Designed, developed and implemented, an automated DoD-level data wipe solution using multiple racks of servers/desktops controlled via single server; optimized reporting capabilities. Built capacity to wipe 30k+ drives monthly. Increased revenue $1.2mm annually

 

Custom Applications

Designed, developed, and implemented a custom warehouse management solution, built customer portal, managed development & QA teams. Over 100k sku’s with FedEX/UPS integration and eBay/PayPal automation. Saved $250k in annual costs

 

Tenacious Leadership

Directed a team of 50+ members including software developers, project managers, system administrators, and repair technicians. Direct all network engineering, eCommerce operations, desktop support, QA, telecommunications, and product development;

Experience

EYECARE SERVICES PARTNERS – DALLAS, TX January 2019 – Present

INFRASTRUCTURE TEAM MANAGER – CONTRACTOR

Managed a team of system administrators and network engineers to support existing failing infrastructure consisting of 8+ domain controllers, exchange servers, file servers, print servers, phone systems and workstations spread between 32 eye care practices spanning 93 locations across east & west coast. Complied HIPPA standards and met business requirements

·       Managed and rolled out Cybereason protection to 1500+ endpoints to protect and cleanse servers & workstations, reducing downtime and increasing productivity

·       Managed and rolled out Tanium to 1500+ endpoints, built packages to deploy software & OS patches to secure environment

·       Lead the migration of 500+ mailboxes from on-prem Exchange 2007 to Office 365 Hybrid Exchange 2016 server, routed internal SMTP for Scan-To-Email over Office 365

·       Managed Office 365 tenant with multiple domains for multiple practices, keeping existing e-mail flow separate

·       Managed MimeCast solution for protecting corporate e-mail, including Personal Portals for users to self serve whitelist/blacklist senders

·       Initiated gap analysis for migrating apps, data, telecom & e-mail from existing infrastructure VMWare, HyperV, VEEAM & OwnCloud to new infrastructure using Nutanix, Hycu, 8×8 & HPe Aruba SDWAN

·       Implemented PrinterLogic print management solution across multiple practice locations to simplify printing from NextGen EHR application using Remote Desktop Servers

·       Migrated Regional Billing Office users to new private cloud in CyrusOne Data Center with zero downtime and increased productivity

·       Lead deployment team to migrate 6 location health care practice over the weekend, migrated LAN/WAN, Telecom, Printers & Workstations

·       Streamlined and documented troubleshooting processes and best practices to minimize downtime and increase uptime

COPART, INC – DALLAS, TX July 2016 – June 2018

IT MANAGER – GLOBAL END USER SERVICES

Directed a team of system administrators/engineers to manage internal enterprise applications JIRA, Confluence, Tempo. SharePoint, Office365, OneDrive & FreshService. Found innovative solution to install 800 devices in loaders, reducing cost by 90% from $500 to $50 per device, saving approx $346k. Complied OSHA safety standards and met business requirements

·       Setup automated data scraping on competitors site, saved hundreds of man hours, brought in customer insights to the organization

·       Designed & Implemented high availability JIRA/Confluence failover solution, saved $100k annual costs

·       Rolled out zoom video conferencing & setup zoom rooms worldwide to 1000+ users

·       Engineered and Implemented Microsoft Azure AD pilot with Multi-Factor Authentication to replace DUO Security and reduce cost.

·       Organized/maintained department Intranet with updated information

·       Provided weekly/monthly KPI’s & reports to management

·       Worked with cross domain teams on multiple projects

·       Lead the initiative of identifying next generation handheld device used for receiving inventory vehicles at locations worldwide. Worked with several vendors, tested several handheld devices with rigorous process before making final recommendation

·       Deployed OneDrive for Business to all US/UK Users ending Network File Shares

·       Managed conferencing applications HighFive and Join.me with voice dialer

·       Designed/Developed Custom Application providing call analytics from Fonality VoIP Phone System

·       Implemented SSO for Join.me, Serengeti, NetDocuments, CobbleStone & LucidCharts

·       Extended learning/training website for global employees by implementing WordPress MultiSite

S PLUS TECHNOLOGIES, LLC – GRAND PRAIRIE, TXFebruary 2003 – May 2016

DIRECTOR OF IT OPERATIONS

Centralized accounting, sales leads, and warehouse management applications; managed procurement of hardware/software, designed and developed backup/disaster recovery, and vendor/contracts negotiation. Setup Microsoft Exchange Servers for messaging; later migrated messaging to Google Cloud Apps. Setup/managed WAN, LAN between locations. Generated weekly/monthly KPI’s & reports.

·       Built the IT Department from scratch and led company growth from $0.5mm to $10mm, including departmental direction, developing new data standards, designing, installing, engineering, implementing, training, and management authority

·       Designed, setup and managed reverse engineering/tear down process of high-value servers, Apple desktops & laptops, captured specs resulting in 30% revenue increase.

·       Designed and developed a custom app to manage ISO corrective/preventive actions, detailed reporting and auditing for ISO Auditors. Saved $25k annual in ISO Audits

·       Performed key role in product development and direction of custom WMS Software solution which provided major value add and growth to business. Developed customer portal, helpdesk tracking, repair module, reporting module, order tracking module and integration with UPS, USPS & FedEX via ODBC. Developed integration to import eBay/PayPal orders into custom WMS Software solution to minimize data entry, reducing errors, processing delays and maximize efficiency

·       Designed, developed & initiated custom DOD level data wipe solution, which consist of multiple racks full of Servers & Desktops controlled by single server and automated operation with optimized reporting capabilities. Increased capacity to wipe 30k drives per month

·       Designed and developed custom application to manage and track inbound shipments from various vendors & customers, integrated inbound shipment system and WMS

·       Managed procurement of hardware and software, backup/disaster recovery, vendor/contracts negotiation

·       Setup tear down process of high-dollar servers & apple macbook and mac products

·       Designed & setup brick/mortar retail electronics outlet store with repair services

·       Created processes for diagnostics, troubleshooting & repair

·       Setup & managed WAN, LAN & VPN between Dallas, Austin & Asia offices.

·       Setup and managed VoIP Cloud PBX to ensure proper handling of customer service calls to Asia offices

·       Setup a custom e-commerce retail and wholesale bidding solution to generate revenue from online sales

·       Setup and managed TimeIPS HR management solution to keep track of employee hours and automate payroll processing

·       Implemented & Managed Nortel Networks MICS and CallPilot PBX systems to ensure proper handling and routing of calls and messages

·       Managed implementation and administration of multiple Dell Servers, Dell Switches & Access Points

COMPUCOM SYSTEMS, INC – DALLAS, TXJuly 1998 – February 2003

TECHNICAL SYSTEMS ANALYST

Remote management of routers, switches, file servers, mail servers, network printers, and RSA SecurID Server for global clients BEA Systems & Cambridge Technology Partners. Supported PeopleSoft, Peachtree, SAP, Primus, Vantive CRM and SAGE applications. Troubleshot printers and provided technical support for desktops/laptops with Microsoft Windows Operating Systems and Microsoft Office Suite with Outlook.

·       Handled all global P1 & P2 escalations regarding system or connectivity outages

·       Helped end users to enable VPN ports on home office routers for secure connectivity

·       Rectified company’s under-billing process for government department contracts resulting in cost-savings of 30%

·       Also supported SIMS, PRIMUS & Vantive CRM

·       Regional management of field engineers from Boston branch and on-site customers to provide assistance with triage/troubleshooting hardware & software related issues

·       Managed all government accounts such as Boston Area Police Departments, School Districts & Department of Social Services providing triage/troubleshooting

SHERMAN HOSPITAL / SHERMAN HEALTH SYSTEMS – ELGIN, ILDecember 1996 – May 1998

DESKTOP SYSTEMS ANALYST

Managed several hundred users throughout the main hospital buildings and 6 other locations within Greater Chicago area, including senior centers, pediatric clinics & outpatient clinics; by providing software application support including OS, File Sharing and e-mail. Also provided hardware support with desktop, monitor & printers.

·       Provided troubleshooting with desktop hardware, printers, mainframe systems and software support to resolve issues

·       Helped setup Microsoft Exchange server, setup mailboxes for users, deployed Microsoft Outlook across all user’s desktop/laptop, created profiles. Also worked on batch automated script to control user environment, mapping drives, custom wallpaper and screensaver

·       Provided support with upgrading data center including building server racks, assembling hardware and deployment of new servers, desktops, printers and applications

Professional Certifications

  • CompTIA Security + (in progress)
  • Certified Information Systems Security Professional (CISSP) (in progress)
  • Certified SAFe 4 Practitioner (SP)
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Certified Professional / MCP + Internet
  • Microsoft Certified Systems Engineer / MCSE
  • OEM Vendor Certifications (Compaq, HP, Toshiba & IBM)

Languages

English, Hindi, Gujarati, Marathi & Urdu

Education

Bachelor of Commerce (B,COM), Podar College/University of Mumbai – India

Volunteer Work

  • Technical Lead – Dallas Give Camp 2018 (Giving Technology to Non-profit)
  • Den Leader (Bears) – Boy Scouts of America – Pack758
  • IT Manager – Boy Scouts of America – Pack758
  • Team Lead – Aga Khan Development Network – Quality of Life – National Team – IT Track
  • Co-Founder – DFW Six Sigma Meetup Group